Educating Our Customers
Tom Peters, seminar presenter and author, refers to the idea
of using smarts and information as a critical value added,
as "the knowledge play." "Smart" can be packaged in a
number of places and ways. But nothing customizes, tailors
and makes unique a product or service like a front-line
person with the time, talent and training to deal with
every customer, and his or her situation, as individual
and special.TekSource believes an educated customer is a better
customer. These articles are just a sample of the
knowledge and understanding the staff here want to pass
along to our customers.
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Highlighted Article: How Computer
Viruses Work
by Marshall Brain
Computer viruses are mysterious and
grab our attention. On the one hand, viruses show us
how vulnerable we are. A properly engineered virus
can have an amazing effect on the worldwide
Internet. On the other hand, they show how
sophisticated and interconnected human beings have
become.
For example, the things making big
news right now are the MSBlaster worm and the SoBig
virus. The Melissa virus -- which became a global
phenomenon in March 1999 -- was so powerful that it
forced Microsoft and a number of other very large
companies to completely turn off their e-mail
systems until the virus could be contained. The
ILOVEYOU virus in 2000 had a similarly devastating
effect. That's pretty impressive when you consider
that the Melissa and ILOVEYOU viruses are incredibly
simple.
In this article, we will discuss
viruses -- both "traditional" viruses and the newer
e-mail viruses -- so that you can learn how they
work and also understand how to protect yourself.
Viruses in general are on the wane, but occasionally
a person finds a new way to create one, and that's
when they make the news.
Full Article |
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How Does That Work?
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Learn more about how
and why stuff works by visiting these
great sites:
A Great on-line
encyclopedia of technical terms:
WEBOPEDIA
A Great source of
non-technical descriptions on almost
every subject:
HOWSTUFFWORKS
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