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Educating Our Customers

Tom Peters, seminar presenter and author, refers to the idea of using smarts and information as a critical value added, as "the knowledge play." "Smart" can be packaged in a number of places and ways. But nothing customizes, tailors and makes unique a product or service like a front-line person with the time, talent and training to deal with every customer, and his or her situation, as individual and special.

TekSource believes an educated customer is a better customer.  These articles are just a sample of the knowledge and understanding the staff here want to pass along to our customers.

Highlighted Article: How Computer Viruses Work

by Marshall Brain


Computer viruses are mysterious and grab our attention. On the one hand, viruses show us how vulnerable we are. A properly engineered virus can have an amazing effect on the worldwide Internet. On the other hand, they show how sophisticated and interconnected human beings have become.


For example, the things making big news right now are the MSBlaster worm and the SoBig virus. The Melissa virus -- which became a global phenomenon in March 1999 -- was so powerful that it forced Microsoft and a number of other very large companies to completely turn off their e-mail systems until the virus could be contained. The ILOVEYOU virus in 2000 had a similarly devastating effect. That's pretty impressive when you consider that the Melissa and ILOVEYOU viruses are incredibly simple.


In this article, we will discuss viruses -- both "traditional" viruses and the newer e-mail viruses -- so that you can learn how they work and also understand how to protect yourself. Viruses in general are on the wane, but occasionally a person finds a new way to create one, and that's when they make the news.   Full Article

How Does That Work?

Learn more about how and why stuff works by visiting these great sites:

A Great on-line encyclopedia of technical terms: WEBOPEDIA

A Great source of non-technical descriptions on almost every subject: HOWSTUFFWORKS


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